Toshiba Satellite C50-A - Touchpad not working after boot?
Note: This laptop has since been out of my hands, however, you are still welcome to post what you think might help. Thanks!
It seems that I have gotten into yet another "pickle". This one I've scoured all over the internet for answers, and it's not a laptop that I have too much control over.
The laptop I need to service now is a Toshiba Satellite C50-A. (Product description below) I've already looked everywhere possible on the web doing all sorts of things BUT a system restore.
My main issue here is the Touchpad. It's a Synaptics, and it likes to prank me. When the computer first boots to the "Lock screen" the Windows 8 system has, it works fine. When you go to put the password in, it stops dead. Afterwards, it's a minor on/off thing, seemingly coming back as a stroke of luck (or unluck). In order to use the cursor, you'd need to plug in an external device, which is tedious when you just want the touchpad, not needing to worry about a sliding mouse.
It seems to be primarily connected with the keyboard, as it's the only time that when a key is pressed that the touchpad stops functioning.
I would greatly appreciate support A.S.A.P. for this.
Toshiba Satellite C50-A
Part #: PSCF6U-0H306R (How I got Drivers)
Serial #: 2E139872Q
Runs Windows 8.1, still has Toshiba Limited Hardware Warranty. Limited Warranty does not cover software.
Has latest Drivers.
Has Anti-Virus Software (Norton 360). Also has been scanned.
I have tried almost every little action available as of right now (remove battery, hold Power button for 50 secs, startup; uninstall/reinstall drivers; etc.).
It seems like this is a discontinued model, seeing as the Serial number is no longer registering on the Toshiba Support website.
If the problem is internal, not software, I have to notify the owner that he'll have to send it of for the Warranty. I will NOT take it apart myself.
I am a one-man repair service. I know the Technical terms so go ahead.
Thanks in advance, -Andrew
After Info: I Am POSITIVE and have checked it many times, that it is not OFF by the F6 key (Or what it was).
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