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Released for beta testing in December 2013, Valve's Steam Machine prototype comes in a variety of hardware configurations running the Linux-based SteamOS.

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Installed W8.1; Worked great but It doesn't turn on

-The Steambox was mishandled during shipment as the shock indicator is red.

-Steambox randomly turned off and fans began going on full

-Incidences above happened more frequently until it just didn't turn on

-I think Overheating or PSU faliure might be the reason for these problems

-Opened it up and checked if anything was wrong and only found an external imperfection in the video card

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Steam still has yet to reply to my messages.

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Pedro, before tearing into it and determining the cause for this, I'd wait for what Steam has to say. I am certain this is still covered under some kind of warranty.

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I've been waiting for 1 1/2 weeks and I have not read a single reply or acknowledgement and I need to fix it soon.

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Pedro será eternamente grato(a).
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