If your Samsung Galaxy A14 freezes or becomes unresponsive when you try to open Wi-Fi, here are some steps you can follow to resolve the issue
=== 1. ***Restart Your Phone*** ===
* ***How to do it***: Hold the power button and tap "Restart."
* This can help clear any temporary glitches.
=== 2. ***Check for Software Updates*** ===
* ***Steps***:
## Go to ***Settings*** → ***Software update***.
## Tap ***Download and Install***.
* Keeping your phone updated can resolve bugs.
=== 3. ***Clear Cache for Wi-Fi*** ===
* ***Steps***:
## Go to ***Settings*** → ***Apps***.
## Tap the three-dot menu (top-right) → ***Show system apps***.
## Search for ***Wi-Fi Direct*** or ***Wi-Fi settings***.
## Select the app and tap ***Clear cache***.
=== 4. ***Reset Network Settings*** ===
* ***Steps***:
## Go to ***Settings*** → ***General management***.
## Select ***Reset*** → ***Reset network settings***.
## Confirm the action.
* Note: You’ll need to reconnect to Wi-Fi networks afterward.
=== 5. ***Safe Mode*** ===
* Boot your phone into ***Safe Mode*** to check if a third-party app is causing the issue:
## Turn off your phone.
## Turn it back on and press the ***Volume Down*** button until the home screen appears.
## Check if the issue persists.
## If the problem goes away, uninstall recently installed apps.
=== 6. ***Free Up Storage*** ===
* Since your device has limited storage left, it might cause performance issues.
* ***Steps***:
## Go to ***Settings*** → ***Device care*** → ***Storage***.
## Delete unnecessary files or apps.
=== 7. ***Factory Reset*** ===
* If none of the above steps work, a factory reset might help:
## Go to ***Settings*** → ***General management*** → ***Reset***.
## Select ***Factory data reset*** and follow the instructions.
* ***Warning***: Back up your data before proceeding.
If the issue persists after these steps, it might be a hardware issue, and you should consider visiting a Samsung service center.