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Postagem original de: Repto 07

Texto:

If your Samsung Galaxy A14 freezes or becomes unresponsive when you try to open Wi-Fi, here are some steps you can follow to resolve the issue

=== 1. ***Restart Your Phone*** ===

* ***How to do it***: Hold the power button and tap "Restart."
* This can help clear any temporary glitches.

=== 2. ***Check for Software Updates*** ===

* ***Steps***:
## Go to ***Settings*** → ***Software update***.
## Tap ***Download and Install***.
* Keeping your phone updated can resolve bugs.

=== 3. ***Clear Cache for Wi-Fi*** ===

* ***Steps***:
## Go to ***Settings*** → ***Apps***.
## Tap the three-dot menu (top-right) → ***Show system apps***.
## Search for ***Wi-Fi Direct*** or ***Wi-Fi settings***.
## Select the app and tap ***Clear cache***.

=== 4. ***Reset Network Settings*** ===

* ***Steps***:
## Go to ***Settings*** → ***General management***.
## Select ***Reset*** → ***Reset network settings***.
## Confirm the action.
* Note: You’ll need to reconnect to Wi-Fi networks afterward.

=== 5. ***Safe Mode*** ===

* Boot your phone into ***Safe Mode*** to check if a third-party app is causing the issue:
## Turn off your phone.
## Turn it back on and press the ***Volume Down*** button until the home screen appears.
## Check if the issue persists.
## If the problem goes away, uninstall recently installed apps.

=== 6. ***Free Up Storage*** ===

* Since your device has limited storage left, it might cause performance issues.
* ***Steps***:
## Go to ***Settings*** → ***Device care*** → ***Storage***.
## Delete unnecessary files or apps.

=== 7. ***Factory Reset*** ===

* If none of the above steps work, a factory reset might help:
## Go to ***Settings*** → ***General management*** → ***Reset***.
## Select ***Factory data reset*** and follow the instructions.
* ***Warning***: Back up your data before proceeding.

If the issue persists after these steps, it might be a hardware issue, and you should consider visiting a Samsung service center.

Status:

open