I was having the same problem. I actually came here for a solution , but something I read prompted me to take the piece out where the key cup goes into. The needle that is there was clogged from the backside. When you remove the piece you will see two little tabs that you can push in to pull the cupholder apart. Get a toothpick and just move it around in the hole on the back side and you will see gunk come out. I’ve only use mine maybe five times before this happened. After I cleaned it I put it back together And it’s working perfectly fine.