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Mensagem original de: Scott Thompson ,

Título:

Replacement battery not detected

Texto:

I ordered an installed an iFixit replacement battery and it keeps saying “not detected”. The old battery still works, just doesn’t hold a charge long. I have confirmed I am installing it correctly because I put the old battery back in and it shows up as normal. But after putting the new battery in, no matter what I try, it keeps showing “not detected” in both Windows and BIOS settings. I have tried removing the CMOS battery for 30 seconds while also removing the battery and holding the power button, reattaching both and booting up to set the Date/Time again and each time the BIOS settings still show no battery detected. I can repeat the process with the old battery and it starts working again. Did I get a bad battery? Is there something else going on?

dispositivo:

Dell XPS 13

Status:

open