After looking hard on the Internet I figured out that the problem was not the arrow buttons it was the sensor bar that wasn’t lighting up. The sensor on the remote is actually looking for two lights that (if the sensor bar is working) light up on the sensor bar. Since my sensor bar wasn’t lighting up, my remote wasn’t working either. The solution to this problem is to get 2 lit candles (placed about 6 inches apart) and then the remote will identify the 2 lights of the candles and the remote will work. If you don’t believe me look it up on YouTube.