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Versão atual de: jayeff ,

Texto:

Hi @costyn ,
 
Are you talking about the Firefox web browser when you say Mozilla?
 
Have you tried using Windows Edge to see if this happens?
 
If it doesn’t happen in Edge then here’s a [https://support.mozilla.org/en-US/kb/troubleshoot-and-diagnose-firefox-problems|link] that shows how to troubleshoot Firefox.
 
It may not be a hardware problem.
 
Check in Event Viewer (right click on Windows Start button, left side of Taskbar and click on Event Viewer). Look for Critical, Error and Warning events that appear often.
 
Click on the event to get more information and then search online using the event ID and source info to find out what may be happening.
 
Have you checked that Windows is up to date?
 
Are you using a 3rd party Anti Virus program? If so temporarily disable it and check the laptop’s performance

Status:

open

Mensagem original de: jayeff ,

Texto:

Hi @costyn ,

Are you talking about the Firefox web browser when you say Mozilla?

Have you tried using Windows Edge to see if this happens?

If it doesn’t happen in Edge then here’s a [https://support.mozilla.org/en-US/kb/troubleshoot-and-diagnose-firefox-problems|link] that shows how to troubleshoot Firefox.

It may not be a hardware problem.

Check in Event Viewer (right click on Windows Start button, left side of Taskbar and click on Event Viewer). Look for Critical, Error and Warning events that appear often.

Click on the event to get more information and then search online using the event ID and source info to find out what may be happening.

Status:

open