What limit should I put on repairing 2015 MacBook (Retina 12-inch)?
Texto:
I want to repair a Macbook 12 outside of Apple who’s latest repair bill is £580.80 which amounts to another new logic board and labour costs. They refuse to tell what is wrong with the laptop beyond the repair cost for a logic board replacement
£1995 repair bill in 3.5 years - 3 new logic boards, 1 new Keyboard
Apples own repair history is appalling and it may well be a case that whatever the repair a new logic board will be required in another n months from a new repair date.
Repair history:
'''06-Dec-2016, 2016 Repair Bill: £835.20 Total'''
Price Item Number Description
£212.00 661-02243 Top Case with Keyboard, Space Gray
£415.00 661-02249 Logic Board, ETSI, 1.1GHz, 256 GB
£ 69.00 S1490LL/A Hardware Repair Labor
£139.20 VAT
£835.20 Total
--
'''21-Jan-2019, Repair Bill: £580.80 Total'''
Estimated Pickup Time: 21-Jan-2019
Customer Information
Product Information
Warranty Status: Out of Warranty (OW)
United Kingdom
Model: MACBOOK (RETINA, 12-INCH, EARLY 2015)
Date of Purchase: 04-Nov-2015
Problem Description/Diagnosis
Issue: Customer has come in today due to issue with hard drive, it will intermittently show up.
Steps to Reproduce:
any other Genius that was taking the appointment did see that he couldn’t see the hard drive when bottom into diagnostics, I took over and did pray reset and ran mri.
MRI passed
Cosmetic Condition:
Display: display have few marks round the sides and edges of the display, few marks on the back of the display clamshell.
Top case: few marks round the sides of the top case and on the top side of the top case.
Bottom case: multiple marks on the bottom case.
Proposed Resolution:
Booking in for triage
Run full diagnostics start with ASD OS and EFI
Mac OS Version: Unknown
Hard Drive Size: 251
Memory Size: 8192
Employee 973589710
Repair Estimate
Item Number
Description
Price
Amount Due
Customer KBB
661-02249
Logic Board, ETSI, 1.1GHz, 256 GB
£ 415.00
£ 415.00
S1490LL/A
Hardware Repair Labor
£ 69.00
£ 69.00
VAT
£ 96.80
Total
£ 484.00
£ 580.80
--
'''03-June-2019 Proposed Resolution: Machine needs MLB - OOW at £580.80'''
Warranty Status: Out of Warranty (OW)
United Kingdom Model: MACBOOK (RETINA, 12-INCH, EARLY 2015)
Date of Purchase: 04-Nov-2015
Issue: Customer states the computer stopped powering on again.
SMC or PRAM did not solve the issue.
Unable to run diagnostics.
Keyboard doesn’t have backlight on.
Steps to Reproduce: Took to minimal systems and trying starting the Mac up with various parts disconnected to try isolate issue but did not ever turn on.
MLB is getting power from IO board & Flex as light is appearing after connecting to charge but no further power to turn the machine on.
Proposed Resolution: Machine needs MLB - OOW at £580.80
Unfortunately, machine is outside previous repairs 90 day coverage. Not eligible for consumer law as bought outside EU and not from Apple.
Resolution: Customer Declined
Reason: Repair Cost
[br]
What limit should I put on repairing 2015 MacBook (Retina 12-inch)?
Texto:
I want to repair a Macbook 12 outside of Apple who’s latest repair bill is £580.80 which amounts to another new logic board and labour costs. They refuse to tell what is wrong with the laptop beyond the repair cost for a logic board replacement
£1995 repair bill in 3.5 years - 3 new logic boards, 1 new Keyboard
Apples own repair history is appalling and it may well be a case that whatever the repair a new logic board will be required in another n months from a new repair date.
Repair history:
'''06-Dec-2016, 2016 Repair Bill: £835.20 Total'''
Price Item Number Description
£212.00 661-02243 Top Case with Keyboard, Space Gray
£415.00 661-02249 Logic Board, ETSI, 1.1GHz, 256 GB
£ 69.00 S1490LL/A Hardware Repair Labor
£139.20 VAT
£835.20 Total
--
'''21-Jan-2019, Repair Bill: £580.80 Total'''
Estimated Pickup Time: 21-Jan-2019
Customer Information
Product Information
Warranty Status: Out of Warranty (OW)
United Kingdom
Model: MACBOOK (RETINA, 12-INCH, EARLY 2015)
Date of Purchase: 04-Nov-2015
Problem Description/Diagnosis
Issue: Customer has come in today due to issue with hard drive, it will intermittently show up.
Steps to Reproduce:
any other Genius that was taking the appointment did see that he couldn’t see the hard drive when bottom into diagnostics, I took over and did pray reset and ran mri.
MRI passed
Cosmetic Condition:
Display: display have few marks round the sides and edges of the display, few marks on the back of the display clamshell.
Top case: few marks round the sides of the top case and on the top side of the top case.
Bottom case: multiple marks on the bottom case.
Proposed Resolution:
Booking in for triage
Run full diagnostics start with ASD OS and EFI
Mac OS Version: Unknown
Hard Drive Size: 251
Memory Size: 8192
Employee 973589710
Repair Estimate
Item Number
Description
Price
Amount Due
Customer KBB
661-02249
Logic Board, ETSI, 1.1GHz, 256 GB
£ 415.00
£ 415.00
S1490LL/A
Hardware Repair Labor
£ 69.00
£ 69.00
VAT
£ 96.80
Total
£ 484.00
£ 580.80
--
'''03-June-2019 Proposed Resolution: Machine needs MLB - OOW at £580.80'''
Warranty Status: Out of Warranty (OW)
United Kingdom Model: MACBOOK (RETINA, 12-INCH, EARLY 2015)
Date of Purchase: 04-Nov-2015
Issue: Customer states the computer stopped powering on again.
SMC or PRAM did not solve the issue.
Unable to run diagnostics.
Keyboard doesn’t have backlight on.
Steps to Reproduce: Took to minimal systems and trying starting the Mac up with various parts disconnected to try isolate issue but did not ever turn on.
MLB is getting power from IO board & Flex as light is appearing after connecting to charge but no further power to turn the machine on.
Proposed Resolution: Machine needs MLB - OOW at £580.80
Unfortunately, machine is outside previous repairs 90 day coverage. Not eligible for consumer law as bought outside EU and not from Apple.
Resolution: Customer Declined
Reason: Repair Cost
[br]
What limit should I put on repairing 2015 MacBook (Retina 12-inch)?
Texto:
I want to repair a Macbook 12 outside of Apple who’s latest repair bill is £580.80 which amounts to another new logic board and labour costs. They refuse to tell what is wrong with the laptop beyond the repair cost for a logic board replacement
£1995 repair bill in 3.5 years - 3 new logic boards, 1 new Keyboard
Apples own repair history is appalling and it may well be a case that whatever the repair a new logic board will be required in another n months from a new repair date.
Repair history:
'''06-Dec-2016, 2016 Repair Bill: £835.20 Total'''
Price Item Number Description
£212.00 661-02243 Top Case with Keyboard, Space Gray
£415.00 661-02249 Logic Board, ETSI, 1.1GHz, 256 GB
£ 69.00 S1490LL/A Hardware Repair Labor
£139.20 VAT
£835.20 Total
--
'''21-Jan-2019, Repair Bill: £580.80 Total'''
Estimated Pickup Time: 21-Jan-2019
Customer Information
Product Information
Warranty Status: Out of Warranty (OW)
United Kingdom
Model: MACBOOK (RETINA, 12-INCH, EARLY 2015)
Date of Purchase: 04-Nov-2015
Problem Description/Diagnosis
Issue: Customer has come in today due to issue with hard drive, it will intermittently show up.
Steps to Reproduce:
any other Genius that was taking the appointment did see that he couldn’t see the hard drive when bottom into diagnostics, I took over and did pray reset and ran mri.
MRI passed
Cosmetic Condition:
Display: display have few marks round the sides and edges of the display, few marks on the back of the display clamshell.
Top case: few marks round the sides of the top case and on the top side of the top case.
Bottom case: multiple marks on the bottom case.
Proposed Resolution:
Booking in for triage
Run full diagnostics start with ASD OS and EFI
Mac OS Version: Unknown
Hard Drive Size: 251
Memory Size: 8192
Employee 973589710
Repair Estimate
Item Number
Description
Price
Amount Due
Customer KBB
661-02249
Logic Board, ETSI, 1.1GHz, 256 GB
£ 415.00
£ 415.00
S1490LL/A
Hardware Repair Labor
£ 69.00
£ 69.00
VAT
£ 96.80
Total
£ 484.00
£ 580.80
--
'''03-June-2019 Proposed Resolution: Machine needs MLB - OOW at £580.80'''
Warranty Status: Out of Warranty (OW)
United Kingdom Model: MACBOOK (RETINA, 12-INCH, EARLY 2015)
Date of Purchase: 04-Nov-2015
Issue: Customer states the computer stopped powering on again.
SMC or PRAM did not solve the issue.
Unable to run diagnostics.
Keyboard doesn’t have backlight on.
Steps to Reproduce: Took to minimal systems and trying starting the Mac up with various parts disconnected to try isolate issue but did not ever turn on.
MLB is getting power from IO board & Flex as light is appearing after connecting to charge but no further power to turn the machine on.
Proposed Resolution: Machine needs MLB - OOW at £580.80
Unfortunately, machine is outside previous repairs 90 day coverage. Not eligible for consumer law as bought outside EU and not from Apple.
Resolution: Customer Declined
Reason: Repair Cost
[br]