Here I am a little over a month after posting this & it's happened AGAIN! This is so so frustrating-we don't live anywhere near an Apple store & it's not under any sort of warranty either. I try taking it to a cell phone repair shop and I feel like they just try and find something wrong with the phone to get money out of me. I've had it with the iphone..probably just going to get a totally new phone that's NOT apple related..hopefully everyone can get their issue resolved as I've had no luck..