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Versão atual de: Dianne K ,

Título:

Can't call or send texts, Radio stuck on off

Texto:

HelloHello[image|1355158]
HelloHello[image|1355158]
 
I've had a problem where I can't use my sim cards.
 
At first I thought my phone was stuck on airplane mode but that was not the case.
 
It seems to be a network issue as both my sim cards are affected. And my phone simply states no network.
 
I can't seem to switch from 4G to 3G or 2G for one. I click the option but it remains fixed on 4G.
 
When I make phone calls there's a notice that says Radio Off and so the call does not go through. Hence I can't even call fairphone
 
The one number I could call led to a prompt.
 
I called the number to try and have the radio switched on but like the 4G option the radio remained fixed on off.
 
Also my WiFi works fine it's only the mobile network.
 
Has anyone had a similar issue? Please help

dispositivo:

Fairphone 2

Status:

open

Mensagem original de: Dianne K ,

Título:

Can't call or send texts, Radio stuck on off

Texto:

Hello

I've had a problem where I can't use my sim cards.

At first I thought my phone was stuck on airplane mode but that was not the case.

It seems to be a network issue as both my sim cards are affected. And my phone simply states no network.

I can't seem to switch from 4G to 3G or 2G for one. I click the option but it remains fixed on 4G.

When I make phone calls there's a notice that says Radio Off and so the call does not go through. Hence I can't even call fairphone

The one number I could call led to a prompt.

I called the number to try and have the radio switched on but like the 4G option the radio remained fixed on off.

Also my WiFi works fine it's only the mobile network.

Has anyone had a similar issue? Please help

dispositivo:

Fairphone 2

Status:

open