Hi, A friend gave me their Acer Aspire to reset to factory settings but when they gave it to me they had already attempted to reset it and now it seems to be stuck in a loop between the Acer logo screen (like when it seems ready to log on) but then goes blank, the screen is on there is just nothing on it, and then completely dark and then it begins this cycle again. I can't get the screen to do anything else, I've tried to turn it on and off and also tried pressing the small button on the back of the laptop but nothing seems to be working. I tried to get help for this issue using answerby and the person I chatted with said it sounded like a software malfunction but I wasn't able to pay the fee they were asking for, for me to get the help to fix it. Appreciate any and all help!