Hi @jayesssi you mentioned it is a new set, is there any warranty???
consider sending in for service if so.
do you have a multimeter with you?
you might also need to check the circuit board at the back... there could be some electronics components behind too.
else if you wanna fix it up and btw the chip on the first pics
GL852GC
USB 2.0 MTT Hub Controller
http://bunniefoo.com/novena/gl852gc.pdf
take more pictures of the other IC chip,