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Versão atual de: Dan ,

Texto:

Well, just to confirm my personal workaround to solve this issue, and to help others in same situation. Thanks again Scott for the suggestions in your answer. I also contacted Sony chat support, and since it couldn't be fixed by troubleshooting software and since my console is 2 years old (out of warranty) sending it to Sony for repair will cost a fee of $99 plus taxes (shipping not included both ways), I ended up tried one more simple thing in order to save some bucks.
 
To summarize:
 
* I did a fresh cleaned installation, deleting the firmware and downloading it again from SONY website, running the PS4 console in safe mode to perform this tasks, and of course, backing up all my info before. Results: Same issue.
* I blew compressed air with the open console, in case some dust is causing static. Result: Same issue.
* I moved my Ps4 to another room, to try to avoid interference, and again, fully charged both of my controllers. Result: Same issue, and neither of the controllers re-connect.
 
So the remaining thing was sending it back to Sony or simply buying a new console since looks it is hardware related (wireless module). I saw some videos in youtube explaining how to dump the firmware in the chip to fix corrupted firmware in the wireless program, but requires hardware tools, and electronic soldering. Again, not my field.
 
Solution (for my case).
 
Running a ETHERNET cable from the console directly to the router, and NO USING WIFI EVER in the PS4. I run my tests and VOILA. IT never disconnects my controllers, and the internet connection/ PSnetwork stays UP!
 
Looks like something is wrong with the WIFI module, or its firmware on it, which makes the entire Connectivity for the console to freeze (including bluetooth and USB connectors. No controllers detected when this happens, no BT, no wifi, UNTIL I manually restart the console via front button)
 
As long as I keep using this console with ETHERNET CABLE for the network connectivity, EVERYTHING RUNS PERFECT and SMOOTH. Better yet, I get BETTER speed,speed ( since this PS4 model uses just uses WIFI 2.4 GhZ, and since using a direct ethernet cable is betterbetter ).
As long as I keep using this console with ETHERNET CABLE for the network connectivity, EVERYTHING RUNS PERFECT and SMOOTH. Better yet, I get BETTER speed,speed ( since this PS4 model uses just uses WIFI 2.4 GhZ, and since using a direct ethernet cable is betterbetter ).
 
Bottom line: I saved some bucks by keeping my console with this connection scenario, using ethernet cable directly to the router, I got better internet speed, and my online games keep running !.

Again, just posting this explanation
My controllers stays connected to be documented in this site, in order to suggest an additional simple ideathe console for others in similar situation like me, andhours, even when REST MODE, I can wake up the console with consoles out of warranty. In my case, just using the regular ethernet portno issues in the console and not using EVER WIFI, worked for meconnectivity / BT at all.
Bottom line: I saved some bucks by keeping my console with this connection scenario, using ethernet cable directly to the router, I got better internet speed, and my online games keep running !.

Again, just posting this explanation
My controllers stays connected to be documented in this site, in order to suggest an additional simple ideathe console for others in similar situation like me, andhours, even when REST MODE, I can wake up the console with consoles out of warranty. In my case, just using the regular ethernet portno issues in the console and not using EVER WIFI, worked for meconnectivity / BT at all.
 
So, I'm just posting this self answer to be documented in this site, in order to suggest a simple idea for others in similar situation and with consoles out of warranty. Simple as just using the included ethernet port in the console worked for me.
YMMV.
My 2 cents.

Status:

open

Editado por: Dan ,

Texto:

Well, just to confirm my personal workaround to solve this issue, and to help others in same situation. Thanks again Scott for the suggestions in your answer. I also contacted Sony chat support, and since it couldn't be fixed by troubleshooting software and since my console is 2 years old (out of warranty) sending it to Sony for repair will cost a fee of $99 plus taxes (shipping not included both ways), I ended up tried one more simple thing in order to save some bucks.
 
To summarize:
 
* I did a fresh cleaned installation, deleting the firmware and downloading it again from SONY website, running the PS4 console in safe mode to perform this tasks, and of course, backing up all my info before. Results: Same issue.
* I blew compressed air with the open console, in case some dust is causing static. Result: Same issue.
* I moved my Ps4 to another room, to try to avoid interference, and again, fully charged both of my controllers. Result: Same issue, and neither of the controllers re-connect.
 
So the remaining thing was sending it back to Sony or simply buying a new console since looks it is hardware related (wireless module). I saw some videos in youtube explaining how to dump the firmware in the chip to fix corrupted firmware in the wireless program, but requires hardware tools, and electronic soldering. Again, not my field.
 
Solution (for my case).
 
Running a ETHERNET cable from the console directly to the router, and NO USING WIFI EVER in the PS4. I run my tests and VOILA. IT never disconnects my controllers, and the internet connection/ PSnetwork stays UP!
 
Looks like something is wrong with the WIFI module, or its firmware on it, which makes the entire Connectivity for the console to freeze (including bluetooth and USB connectors. No controllers detected when this happenhappens, no internetBT, no wifi, UNTIL I manually restart the console via front button)
Looks like something is wrong with the WIFI module, or its firmware on it, which makes the entire Connectivity for the console to freeze (including bluetooth and USB connectors. No controllers detected when this happenhappens, no internetBT, no wifi, UNTIL I manually restart the console via front button)
 
As long as I keep using this console with ETHERNET CABLE for the network connectivity, EVERYTHING RUNS PERFECT and SMOOTH. Better yet, I get BETTER speed, since this PS4 model just uses WIFI 2.4 GhZ, and since using a direct ethernet cable is better.
 
Bottom line: I saved some bucks by keeping my console with this connection scenario, using ethernet cable directly to the router, I got better internet speed, and my online games keep running !.
 
Again, just posting this explanation to be documented in this site, in order to suggest an additional simple idea for others in similar situation like me, and with consoles out of warranty. In my case, just using the regular ethernet port in the console and not using EVER WIFI, worked for me.
 
My 2 cents.

Status:

open

Editado por: Dan ,

Texto:

Well, just to confirm my personal workaround to solve this issue, and to help others in same situation. Thanks again Scott for the suggestions in your answer. I also contacted Sony chat support, and since it couldn't be fixed by troubleshooting software and since my console is 2 years old (out of warranty) sending it to Sony for repair will cost a fee of $99 plus taxes (shipping not included both ways), I ended up tried one more simple thing in order to save some bucks.
 
To summarize:
 
* I did a fresh cleaned installation, deleting the firmware and downloading it again from SONY website, running the PS4 console in safe mode to perform this tasks, and of course, backing up all my info before. Results: Same issue.
* I blew compressed air with the open console, in case some dust is causing static. Result: Same issue.
* I moved my Ps4 to another room, to try to avoid interference, and again, fully charged both of my controllers. Result: Same issue, and neither of the controllers re-connect.
 
So the remaining thing was sending it back to Sony or simply buying a new console since looks it is hardware related (wireless module). I saw some videos in youtube explaining how to dump the firmware in the chip to fix corrupted firmware in the wireless program, but requires hardware tools, and electronic soldering. Again, not my field.
 
Solution (for my case).
 
Running a ETHERNET cable from the console directly to the router, and NO USING WIFI EVER in the PS4. I run my tests and VOILA. IT never disconnectdisconnects my controllers, and the internet connection/ PSnetwork stays UP!
Running a ETHERNET cable from the console directly to the router, and NO USING WIFI EVER in the PS4. I run my tests and VOILA. IT never disconnectdisconnects my controllers, and the internet connection/ PSnetwork stays UP!
 
Looks like something is wrong with the WIFI module, or its firmware on it, which makes the entire Connectivity for the console to freeze (including bluetooth and USB connectors. No controllers detected when this happen, no internet, no wifi, UNTIL I manually restart the console via front button)
 
As long as I keep using this console with ETHERNET CABLE for the network connectivity, EVERYTHING RUNS PERFECT and SMOOTH. Better yet, I get BETTER speed, since this PS4 model just uses WIFI 2.4 GhZ, and since using a direct ethernet cable is better.
 
Bottom line: I saved some bucks by keeping my console with this connection scenario, using ethernet cable directly to the router, I got better internet speed, and my online games keep running !.
 
Again, just posting this explanation to be documented in this site, in order to suggest an additional simple idea for others in similar situation like me, and with consoles out of warranty. In my case, just using the regular ethernet port in the console and not using EVER WIFI, worked for me.
 
My 2 cents.

Status:

open

Mensagem original de: Dan ,

Texto:

Well,  just to confirm my personal workaround to solve this issue, and to help others in same situation.  Thanks again Scott for the suggestions in your answer.  I also contacted Sony chat support, and since it couldn't be fixed by troubleshooting software and since my console is 2 years old (out of warranty) sending it to Sony for repair will cost a fee of $99 plus taxes (shipping not included both ways), I ended up tried one more simple thing in order to save some bucks.

To summarize:

* I did a fresh cleaned installation, deleting the firmware and downloading it again from SONY website, running the PS4 console in safe mode to perform this tasks, and of course, backing up all my info before.  Results:  Same issue.
* I blew compressed air with the open console, in case some dust is causing static.  Result:  Same issue.
* I moved my Ps4 to another room, to try to avoid interference, and again, fully charged both of my controllers.  Result:  Same issue, and neither of the controllers re-connect.

So the remaining thing was sending it back to Sony or simply buying a new console since looks it is hardware related (wireless module).  I saw some videos in youtube explaining how to dump the firmware in the chip to fix corrupted firmware in the wireless program, but requires hardware tools, and electronic soldering.  Again, not my field.

Solution (for my case).

Running a ETHERNET cable from the console directly to the router, and NO USING WIFI EVER in the PS4. I run my tests and VOILA.  IT never disconnect my controllers, and the internet connection/ PSnetwork stays UP!

Looks like something is wrong with the WIFI module, or its firmware on it, which makes the entire Connectivity for the console to freeze (including bluetooth and USB connectors.  No controllers detected when this happen, no internet, no wifi, UNTIL I manually restart the console via front button)

As long as I keep using this console with ETHERNET CABLE for the network connectivity, EVERYTHING RUNS PERFECT and SMOOTH. Better yet, I get BETTER speed, since this PS4 model just uses WIFI 2.4 GhZ, and since using a direct ethernet cable is better.

Bottom line:  I saved some bucks by keeping my console with this connection scenario, using ethernet cable directly to the router, I got better internet speed, and my online games keep running !.

Again, just posting this explanation to be documented in this site, in order to suggest an additional simple idea for others in similar situation like me, and with consoles out of warranty.  In my case, just using the regular ethernet port in the console and not using EVER WIFI, worked for me.

My 2 cents.

Status:

open