The horseshoe shaped plastic piece that houses the recharging port and contains the push-button that displays status HR came unglued from the tracker. Seems to me that the designers of the Charge HR either planned for the part to fail (planned obsolescence) or took a short cut to benefit manufacturing that ultimately was a weak spot for every day users (design flaw). A glued on small piece of plastic responsible for holding the charging cord which might be attached and removed as much as several times a day? How can you NOT expect it to break (and ultimately render the whole thing useless)?? This is my third fitbit ('Ultra' couldn't swim, 'One' decided to stay at the drive-in when me and the grandkids left). This will probably be my last. Sad too, because the company delivered awesome customer service in the beginning, slipping to good a year and half later, and now I get a kid who becomes offended when I point out a typo that makes no sense.
You all have my sympathy, good luck finding an alternative!
P.S. No luck on ebay, just broken fitbits being sold for parts with no mention of what is broken....probably you guys trying to dump yours ;-)