I shattered my phone today as well. I dropped it. The glass shattered like ice as the previous poster said. I purchased a body glove for it, which is good I'm sure for the back end, but all the protective cases leave the front (glass portion) fully exposed. I also had the plastic screen protector that Sprint sells. So that screen is what is holding the glass in place. I pay for the $7 insurance monthly for years. This is my first claim. I'm currently being asked for an affidavit with my drivers license BEFORE I can even have my claim CONSIDERED. 48 hours after they have the form I will be notified if my claim is accepted and from there I have to pay $100 to receive my replacement. I really thought they would just replace the glass. I guess I better hope I don't drop it and that the little plastic screen protector is worth the $12 I paid for it, or else I will have a shard sticking from the side of my face while I wait for approval. *sigh*