iFixit - Answers With Device "iPhone"

iPhone 6s: iCloud locked I need it unlocked

Sun, 02 Nov 2025 16:20:33 -0700

Bought a phone from my friend he said his sister was selling it because she switched to a different phone. (Samsung) So when I got the phone turns out the icloud was locked and he told me she doesn't remember her password and I cant get in touch with him or her what can I do to unlock my phone?

⟐ Commented novembro 02, 2025 at 16:20 GMT-7

iPhone 4S: trying to restore but itunes says enter passcode

Sun, 09 Jul 2023 07:05:44 -0700

Hi, my iPhone was disabled from too many password attempts, now as I try to restore it, iTunes says I need to enter a passcode, but on my phone, it will only go to the emergency call screen and won't allow me to enter my passcode. I'm not sure how to get this to work.

⟐ Answered julho 09, 2023 at 7:05 GMT-7

iPhone 5: iPhone 5 front glass panel separating/lifting away from body?

Wed, 05 Feb 2025 01:32:29 -0700

Very oddly, on my iPhone 5, I noticed the entire front panel/glass/LCD/digitizer assembly is separating or detaching from the body at the top right corner.

It appears to be otherwise intact. It is still functional.

I have never dropped the device on anything other than carpet from farther than a few feet.

There is approximately a 1-2mm visible gap between the bottom of the glass panel and the top of the metal surrounding strip.

Pushing the panel back into the body causes the panel to flex a little, but it does not stay in place.

Any ideas about what happened and how it might be possible to fix it?

Thanks for your comment!

I keep it in a Mophie case, in a front pant pocket or a suit breast pocket. Between the rigid case and where I keep it, I don't think the case is bent as the rear panel is quite flat still.

What I meant by "flex" is that I can push the corner down so it is true to the back panel, but it doesn't stay in place.

Here's a photo:

http://i1094.photobucket.com/albums/i444...

⟐ Commented fevereiro 05, 2025 at 1:32 GMT-7

iPhone 6: Touch ID not working after screen replacement?

Sun, 01 Feb 2026 02:32:32 -0700

I have made a screen replacement on my iPhone 6. Now the touch ID does not work any more. I have read that if the home button flex cable is damaged, this can occur. Is that really so? The button itself is working just fine.

I know for a fact that the home button can not be replaced because then touch id will not work, plus you can never upgrade the phone again without getting a error 53. Can you confirm this?

So my last question. Can I replace the home button flex cable or is that also coded to the chip or home button touch id?

⟐ Commented fevereiro 01, 2026 at 2:32 GMT-7

iPhone 4: iPhone 4 is working but screen is black?

Sun, 08 Jun 2025 09:30:24 -0700

Yesterday I dropped my phone, and it was working fine when I picked it up to check it, but a few minutes later the screen went black. I know it was still working, because I was still receiving phone calls, texts, and mail. I even took a picture with it.

I've tried holding the home and lock button. I also tried holding the lock button while constantly pressing the home button, but I think the problem with this is that my home button barely worked before the drop. I've tried to reset it and put it in DFU mode, but nothing is working. :( Note that I can't take it to the shop because it's jailbroken.

⟐ Commented junho 08, 2025 at 9:30 GMT-7

iPhone 3G: What is the lock symbol with a circle/arrow around it?

Mon, 18 Apr 2022 19:49:25 -0700

Recently, a mysterious symbol appeared next to the battery symbol on my iPhone. It is a lock with an arrow circle around it. How do I get rid of it and what is it?

Seen at the top of the image here:

⟐ Commented abril 18, 2022 at 19:49 GMT-7

iPhone 3G: How to fix iPhone screen if it looks like a negative print?

Wed, 26 Feb 2025 10:19:01 -0700

My iPhone fell from my hands. When I picked it up, the screen lost the real colors. It looks like a negative print photo!

What can I do to fix my iPhone?

⟐ Commented fevereiro 26, 2025 at 10:19 GMT-7

iPhone 4S: itunes error 48 , stuck in recovery mode

Thu, 05 Mar 2026 10:27:57 -0700

i would like to know how to fix the itunes error 48 because i am stuck in recovery mode until restore

⟐ Commented março 05, 2026 at 10:27 GMT-7

iPhone 5s: Restore error 9 and 14 after fixing iPhone screen. What to do?

Tue, 20 Aug 2019 08:55:42 -0700

My iPhone 5s screen cracked, so I replaced the screen. When I replaced the screen the battery wouldn't charge, so I turned the phone off. When I turned it back on again, it was stuck on the Apple logo. I then restored it—but in the middle of the restore, the phone stopped working. Now the phone is stuck on the "connect to iTunes" error and when I try to restore it, I get mostly error 9. I tried all my computers (2 Macs, and a PC) and all the USB hubs that they have. What do I do? Thanks.

Since the screen was a third party, all I did was was restore the iPhone with the screen disconnected. Once it shows that the restore finished on my computer, I reconnected the screen and finished the setup.

⟐ Commented agosto 20, 2019 at 8:55 GMT-7

iPhone 6 Plus: iPhone isn't recognized by computer as a device?

Mon, 01 Dec 2025 11:43:41 -0700

My iPhone 6 plus will not be recognized as a device in my PC. I cannot sync to anything to add music or any kind of iTunes media that isn't instantly downloaded to my iPhone.

My phone will charge but my PC won't give a prompt saying a device is plugged in. This is not an issue with drivers because I have troubleshooted already and I have tried a different cord and even a different PC.

Any suggestions would be helpful, cheers.

⟐ Commented dezembro 01, 2025 at 11:43 GMT-7

iPhone 4S: Black Screen and lock button not working... What should I do?

Mon, 05 Apr 2021 09:38:14 -0700

Hello!

Today my iPhone's screen just turned off and doesn't seem to work. I believe it's a software problem, so I thought the best idea would be to force a reboot (you know, holding the lock and home buttons at the same time). However, I don't have a lock button, since it has been broken for some months now.

What can I do? Any tips on how to drain the battery of the iPhone as quickly as possible? I have started to send Messages from my Mac because that way it will be forced to emit the notification, but this could take hours.

Thanks for your help!

Xabi

⟐ Answer deleted abril 05, 2021 at 9:38 GMT-7

iPhone 6: Ear speaker low sound when making calls

Fri, 26 Sep 2025 10:38:43 -0700

I have a customer that brought his iPhone 6 saying his ear speaker volume was very low and he could barely hear what the other person was saying even in a quiet room. I did some tests and when I use the recorder to record my voice and listen to it through the ear speaker the sound is crisp and clear, I hear very well.

When I try to make a phone call, the sound is very low, even with the volume at maximum. I tried switching SIM card and even replacing the ear speaker and flex cable.

What could be causing this problem ?

⟐ Commented setembro 26, 2025 at 10:38 GMT-7

iPhone 4: Why aren't my volume buttons or ringer working?

Fri, 09 May 2025 09:41:49 -0700

For two weeks now, my side volume buttons haven't worked. When I try to change the volume, the little speaker picture doesn't even show up. I can't hear any of my incoming calls or text messages. But if I play music on my iPhone, I can hear it. So my speaker does work. I can't find any information about what I have to do. My phone is updated to iOS 5.1.1, and it isn't jailbroken.

⟐ Commented maio 09, 2025 at 9:41 GMT-7

iPhone 5c: Why does my phone have color lines across the screen?

Fri, 30 Apr 2021 21:04:24 -0700

I dropped my phone about a week ago and it landed on the back side. Now my screen has lines of color going through it, but no picture. The rest of the phone seems to work properly.

⟐ Commented abril 30, 2021 at 21:04 GMT-7

iPhone 7: iPhone 7 home button not working after screen replacement

Wed, 26 Apr 2023 07:56:09 -0700

iphone 7 home button not working after screen replacement, help

⟐ Commented abril 26, 2023 at 7:56 GMT-7

iPhone 5s: iPhone won't turn on after screen replacement?

Thu, 06 Mar 2025 10:42:56 -0700

I work on iPhones often. With this one, I opened it and replaced the screen. Before I closed it up, I tried to turn it on, but it would not turn on. I also tried to plug it in, and it repeatedly made the charging sound.

⟐ Commented março 06, 2025 at 10:42 GMT-7

iPhone 4: When making calls, the other party can't hear me.

Fri, 01 Jul 2022 17:31:47 -0700

When I make a call through the handset, the other party can't hear me—but when I turn on speaker phone, they can hear me just fine. I can hear them, and the ringer works just fine.

Any thoughts?

Oh, and also, I can hear myself in the handset in an echo.

⟐ Answered julho 01, 2022 at 17:31 GMT-7

iPhone 4: iPhone4 won't restore and shows Error 21

Wed, 12 Oct 2022 03:43:11 -0700

My phone won't turn on, but shows the Apple logo when I plug it in (either to the wall charger or the computer). Then, it goes to the Connect to iTunes screen and when I connect it to iTunes it tells me that I need to restore the phone. It will get all the way to "preparing iPhone for restore" then will say, "The iPhone could not be restored. An unknown error occurred (21)." I tried to disable my computer security, but it did the same thing. Does anyone know what else I could do to fix it? Please help!

⟐ Answered outubro 12, 2022 at 3:43 GMT-7

iPhone 6: GPS & Bluetooth work sporadically.

Sat, 10 Apr 2021 16:46:46 -0700

I have a 128GB iPhone 6, just out of warranty. Two days ago, the GPS signal and Bluetooth connections weakened. They still work, but GPS shows a cone of confusion about 100 feet wide, making navigation and fitness tracking impossible. Bluetooth works within about 3 feet, but any more than that, it cuts out.

My phone is 25 days out of warranty, and Apple and AT&T were not helpful. Anyone have an idea of what the issue could be? WiFi works fine, as do calls, and the phone in is near-mint condition. Any ideas of what the problem could be?

Thanks!

⟐ Commented abril 10, 2021 at 16:46 GMT-7

iPhone 5: My phone only charges when its off

Fri, 25 Mar 2022 02:15:59 -0700

Okay so my phone only charges when its off but when it turns on my phone doesn't recognize that its being charged and then it dies. it comes back to life at 4 percent and dies. its not the cord because I've tried it on 2 different phones and it works perfectly fine on the other two. Again my phone only charges when its off but never when its on.

⟐ Answered março 25, 2022 at 2:15 GMT-7