iFixit - Answers With Device "Sony Headphone"

Sony WH-1000XM5: Why is my touch sensor auto activating and can it be fixed.

Sun, 26 Jul 2026 00:58:08 -0700

The touch sensor in the right ear is self activating. Normally, when used the headphones will make a noise to signify that the touch pad has been touched. However, mine activate and make this noise with no one touching it. It's as if it's being spammed sometimes and it is absolutely mind numbingly infuriating. I have the touch sensors capabilities turned off because it would pause and unpause my music, however this sound is still present and I am losing patience with them. I love these headphones and want this problem resolved.

⟐ Answered julho 26, 2026 at 0:58 GMT-7

Sony WH-1000XM4: No light when charging

Thu, 23 Jul 2026 20:56:47 -0700

Unit sat for along time and now it won't charge

⟐ Answered julho 23, 2026 at 20:56 GMT-7

Sony WH-1000XM3: Won't turn on, only works with cable.

Sun, 19 Jul 2026 01:59:17 -0700

Already tried hard and soft resetting it, with no luck. Light turns red when charging. Just won't turn on.

⟐ Commented julho 19, 2026 at 1:59 GMT-7

Sony WH-1000XM6: Left earcup's 'Pause when headphones are removed' feature not working

Tue, 14 Jul 2026 06:36:37 -0700

Recently, my xm6 headphones just stopped pausing videos when I take them off. The problem doesn't seem to be internal (or maybe I'm wrong) but it works when I take off the earpad for that side. The ANC and microphone both seem to work just fine. I have dried the earcup and It still doesn't work. How do I fix this?

Sony WH-1000XM6: right ear speaker is dead

Mon, 13 Jul 2026 19:22:06 -0700

I have loved the xm6, with the exception of a few gripes. However, now mine are broken. I get no sound out of the right ear speaker. The ANC mics on the right cup may be working -- but only producing results on the left. Except for no sound, everything seems to be working on the right cup - charging, touch controls, Anyone have similar issue, or ideas how to fix, or how to approach Sony for warranty repair?

⟐ Commented julho 13, 2026 at 19:22 GMT-7

Sony WH-1000XM5: Is it possible to fix a popped out swivel hinge of Sony wh-1000xm5?

Wed, 08 Jul 2026 14:59:22 -0700

Is it possible to fix a popped out swivel hinge on my sony XM5? I was wearing them and accidentally hit a pole. The swivel hinge on my right earcup cam out :(

Any recommendation or teardown fixes for it? I tried to push it back in, but i cant be fully inserted.

⟐ Commented julho 08, 2026 at 14:59 GMT-7

Sony ULT WEAR: Faint High-Pitched Noise in my headphones

Sun, 21 Jun 2026 18:50:38 -0700

I'm experiencing an issue with my Sony headphones. Both my ULT Wear and WH-CH720N occasionally produce a faint high-pitched noise at varying tones after any sound has been played and the headphones become completely silent. The noise disappears as soon as audio starts playing again.

This issue does not happen all the time; it only occurs occasionally. It only happens when both Active Noise Cancellation (ANC) and Ambient Sound mode are turned off.

My WH-CH720N headphones are approximately 7 months old, and my ULT Wear headphones are about 3 weeks old. I didn't notice the sound on the CH720N until I noticed it on the ULT Wear.

Sony WH-1000XM3: Noise cancelling suddenly not working on right side.

Wed, 17 Jun 2026 02:37:31 -0700

Hello all,

Today I was surprised when I turned on my headphones when I noticed that noise cancelling did not work on the right side.

Sound works fine and has no issues playing, they sound the same as they always did with noise cancelling turned off.

I already reset them, tried the calibration setting in the app but nothing worked.

Does anyone have any idea how to fix this?

Any troubleshooting steps?

Also, when I turn on noise cancelling the sound on the right is much louder than the left.

edit: after having switched around the mics, the effect is still the same.

⟐ Answered junho 17, 2026 at 2:37 GMT-7

Sony WH-1000XM3: pulsating red light while charging

Sat, 13 Jun 2026 19:36:33 -0700

The nearest light to the USB connector pulses or flashes during attempt to charge.

⟐ Answered junho 13, 2026 at 19:36 GMT-7

Sony WH-1000XM3: The left headset is weaker than the right

Fri, 12 Jun 2026 16:12:08 -0700

I had a problem hearing doesn't work but when I put cardboard in the left headset it worked perfectly but after more than a month the same problem comes back and put more cardboard and works but now two years later I discovered a tilt in the chip and the sound is weaker on the left side of the headset

⟐ Commented junho 12, 2026 at 16:12 GMT-7

Sony WH-1000XM6: Adjustable earmuff hyperextended out of headband; How do I care for it

Tue, 09 Jun 2026 04:36:53 -0700

The left earmuff on my XM6's can slide out of the headband after something retaining it broke. This seems to have been caused due to single ear usage or pulling off unequally.

Important; It's working otherwise!

The 2 earmuffs are wired together, but the wiring has this hard plastic casing that I assume runs the entire inside of the wire.

On the CT Scan (thank you SO much!) the XM6's have this orange cable running the inside. Mine are still intact at the ends.

The headphones can slide back into the headband but they are noticeably more loose than to start with. There is foam lining the inside of the headband that seems to have been torn from when the earmuffs disconnected.

Question; What can I do to care for these now vulnerable, loose adjustable arms?

Sony WF-1000XM4 Wireless Earbuds: White noise in unit after battery replacement

Mon, 08 Jun 2026 17:30:03 -0700

Hi, community!

I've followed the instructions from the site to replace the batteries of a unit after the famous recurring probleem with battery drain in this model.

After changing the battery in the right unit, a white noise started after repair. The noise it's gone when I disable ANC, so probably has to do with the mic or the seal.

Does anyone had this problem before?

Thanks!

Sony WH-XB900N: On nahi ho raha

Tue, 02 Jun 2026 02:40:21 -0700

On nahi ho raha hai

Sony ULT WEAR: Why can I only hear out of my right side?

Wed, 27 May 2026 05:30:04 -0700

I was using the headphones but i started hearing a staticy noise out of the left earcup speaker and then it stopped working completely. Please help

Sony WH-1000XM4: ANC mic in right ear gives off high-pitched whining that is deafening.

Mon, 27 Apr 2026 14:16:29 -0700

The only thing to remedy the god awful sound is to turn off the active noise cancelling via the Headphones app. Is there a manual on how to fix this?

⟐ Commented abril 27, 2026 at 14:16 GMT-7

SONY WH-CH700N bluetooth headphones: nothing happens when I connect the charger

Mon, 13 Apr 2026 06:16:54 -0700

I found this pair of headphones at a flea market. I opened them and found this improvisation on the power jack. Can you tell me if it was done correctly? I also replaced the battery because it was no longer good and the headphones work but when I try to connect them to charge nothing happens.

⟐ Edited by author abril 13, 2026 at 6:16 GMT-7

Sony WH-XB910N: Plastic Headphone Storage Pivot is Shattered

Sun, 12 Apr 2026 19:52:49 -0700

Hi everyone,

I've owned this pair for over a year, and they're beginning to disintegrate. The 910N earphones fold inward for storage, as well as having an asymmetrical range of rotation. They can pivot about 15 degrees forwards, but 90 degrees backward so that the entire thing can become as slim as possible in it's carrying case. Unfortunately the plastic pivot point has broken on my left earphone. This has left it with only 10 degrees of the front rotation functioning before the earphone becomes detatched from the headband, dangling from the connecting cable. This is an issue for transporting it. I fear the connnecting cable becoming frayed or snapped due to this.

I enjoy the sound quality on this pair of headphones so I'd like to continue using them, but wearing them in becoming increasingly difficult as the broken hinge gets worse and worse over time.

Has anyone encountered this before? I'll try and post pictures when I can. Thanks

⟐ Commented abril 12, 2026 at 19:52 GMT-7

Sony WH-1000XM5: making noise when Noise Cancelling (ANC) is on,

Thu, 26 Mar 2026 00:28:51 -0700

may i know what is the problem

Sony WH-CH720N: Hinge or swivel is broken

Thu, 19 Mar 2026 14:06:43 -0700

The hinge of my headphone is broken, on the right ear, popped out was a metal horse shoe piece , it doesn’t seem anything has been broken off but there are parts that are cracked

⟐ Commented março 19, 2026 at 14:06 GMT-7

Sony WH-1000XM2 Headphones: How to replace the kushan pad

Wed, 18 Mar 2026 19:36:42 -0700

I want to change kushan pads of the headphone but don't know how to change and where to buy those pads

⟐ Answer edited março 18, 2026 at 19:36 GMT-7