I just want to be able to unplug the unit and move it (separated or still attached to the keyboard) to plug it in in another room in less than 5 minutes without the whole device shutting down.

AFAICT, there’s no battery swelling, but neither the keyboard nor screen section batteries can hold any charge at all. There’s not even a one-second delay in turning off when the device is unplugged.

I’m not new to repairing devices, but I’m pretty new when it comes to fixing devices designed to defeat owner repair/maintenance.

Thanks for any thoughts, observations, or ideas.

⟐ Answer accepted abril 21, 2026 at 16:17 GMT-7

⟐ Answered janeiro 31, 2026 at 8:26 GMT-7

My Surface Laptop 5 has a problem that means if I power it off, to start it back up I need to take the keyboard cover off, disconnect the ribbon cable which connects the keyboard unit to power, then put the ribbon back in and the cover back in place. Then the laptop turns on and I can use it.

Will getting a replacement keyboard cover fix this? This one specifically:

Surface Laptop 5 13.5" Top Cover and Keyboard - Genuine

Thanks!

⟐ Answer accepted dezembro 07, 2025 at 18:54 GMT-7

⟐ Commented novembro 14, 2025 at 4:11 GMT-7

⟐ Answer edited agosto 04, 2025 at 14:57 GMT-7

does anyone know if after removing the battery from behind the screen, will i be able to use the surface book without a battery installed?

i plan on using it as a desktop only henceforth, though is it possible?

⟐ Answered agosto 30, 2024 at 12:37 GMT-7

Thanks,

⟐ Commented abril 30, 2024 at 13:31 GMT-7

⟐ Answered setembro 30, 2023 at 17:56 GMT-7

Whole Pen

Shell

Eraser

If anyone could help me get this remotely working again that’d be incredible!

⟐ Answer accepted março 22, 2023 at 7:21 GMT-7

⟐ Answered março 20, 2023 at 6:03 GMT-7

⟐ Answered janeiro 30, 2023 at 9:42 GMT-7

⟐ Edited novembro 17, 2022 at 5:37 GMT-7

After 2 days plugged it back in and it works fine, however now about a week after it happened the previously mentioned keys are really sticky. No noticeable difference with any of the other keys, all the ports and track pad still work.

I was wondering if it was possible to remove the keys? If so what type of connector do they use, and in which way to pull them up.

⟐ Commented abril 26, 2022 at 1:15 GMT-7

⟐ Answer accepted fevereiro 13, 2022 at 8:25 GMT-7

⟐ Answered fevereiro 08, 2022 at 20:00 GMT-7

Where i will get spare ssd

⟐ Answer accepted julho 14, 2021 at 21:08 GMT-7

my internal hard drive seems to be corrupted and the Bitlocker is activated with no password in hand.

so its seems that the solution to fix the problem would be replacing the hard drive. i cant get anywhere pass the troubleshoot when starting up the device.

anyguides on how to proceed to open the device. the process would be just opening the device, taking out the old and placing the new? and how to choose when buy the new hard drive, perphaps improving it since i would be opening it anyways.

really appriciate your help in advance.

Eduar Ryser

⟐ Answer accepted dezembro 06, 2020 at 11:00 GMT-7

I went ahead and plugged the surface book into an external monitor and everything works just fine. I went into display settings and noticed that Windows was only picking up the external display and when I attempt to detect displays it is unable to find the clipboard/tablet screen. I haven’t opened the device up yet, but I’m curious if the issue actually is the screen. The touch digitizer appears to be working as expected so that makes me skeptical of the LED screen being broken, but I figured maybe the LCDs aren’t working in the screen. This doesn’t line up with the fact that Windows doesn’t seem to detect the screen at all. I tried using the keyboard hotkeys to adjust screen brightness but not even the brightness change dragger popped up on the external display.

Is it possible that the display ribbon cable may have come detached during a drop or something (I’m not fully aware of the devices history)? From what I understood, these have metal cages over them to prevent anything like that from happening. I will add that there is a slight deformity in the display along the top left edge. It looks like the device may have sustained some damage there but the touch digitizer is still working in that region and with a flashlight on the display I don’t notice any obvious cracks in the LED panel. Also, I have my doubts that this would prevent Windows from being able to detect the device.

Has anyone dealt with a similar issue on a laptop/surface book before? I’m having a heck of a time finding anything online.

⟐ Answer accepted março 12, 2019 at 7:18 GMT-7

⟐ Commented novembro 06, 2018 at 6:36 GMT-7

Microsoft wants to force me to buy a refurbished surface book. I just want the screen. Any help would be great. Thank you.

⟐ Commented setembro 24, 2018 at 8:55 GMT-7