iFixit - Answers With Device "HP Officejet"

HP OfficeJet Pro 8000: Minha HP Officejet Pro 8100 está "mastigando" as folhas

Fri, 04 Jul 2025 15:36:58 -0700

Minha HP Officejet Pro 8100 está "mastigando" as folhas logo que tento imprimir. Não imprimi nada, as folhas nem sequer são puxadas para serem impressas. Quando abro a porta traseira dessa impressora vejo a folhas toda amassada e tranca junto da fita de impressão. Como resolvo?

HP Officejet 4620: Falha na impressão como se fosse um risco em branco.

Fri, 25 Aug 2023 17:42:31 -0700

A minha impressora faz um risco em branco(como uma falha de tinta) bem no meio da impressão toda vez que ela puxa a folha.

⟐ Answered agosto 25, 2023 at 17:42 GMT-7

hp Officejet Pro 8600 Plus: "There is a problem with the printer or ink system"

Sun, 31 May 2026 13:49:34 -0700

"Turn off, then on. If problem persists, contact HP.

I have unplugged the machine, removed the ink carrage and cartriges, does not help.

Any suggestions?

Dave

⟐ Commented maio 31, 2026 at 13:49 GMT-7

HP Officejet Pro 6230: It wont work and all of the printer ink icons are blinking.

Fri, 29 May 2026 10:55:11 -0700

I have replaced all the ink cartridges, but it still wont print. The ink icons blink across the board. Printer says it has an "error". Nothing found. Doesn't work.

⟐ Answered maio 29, 2026 at 10:55 GMT-7

HP Officejet Pro L7580: Prinhead removal and replacement

Thu, 21 May 2026 05:52:58 -0700

How are the printheads removed from a HP Officejet Pro L7580?

⟐ Answered maio 21, 2026 at 5:52 GMT-7

HP Officejet 4630: Ink cartridge failure help

Fri, 10 Apr 2026 23:02:15 -0700

I have a HP 4630 OfficeJet Printer. I have a new HP 61 black ink cartridge that I ordered from HP. I put it in the printer, and it continually says, " Ink Cartridge Failure". I have done all I know to do, reset the printer, cleaned the contacts, etc. I have been on HP.com and nothing works. It is out warranty, so you can only access information on HP.com for tech help. Does anyone know anything to help me with this problem?

Here is other messages that shows on the printer

1. Ink Cartridge(s) Problem The following Ink Cartridges must be replaced. I have brand new ink cartridges.

2. It was printing about 2 weeks ago, when I replaced the empty ink cartridge. Then, it stopped. I called HP and they sent another one. Now, it will not accept the new cartridge.

3. I have downloaded print drivers from HP.com and I have uninstalled and reinstalled the printer software about 4x.

⟐ Answered abril 10, 2026 at 23:02 GMT-7

HP Officejet 6100: My printer will not talk to my phone

Thu, 02 Apr 2026 02:17:27 -0700

My printer

will not talk to my android

⟐ Commented abril 02, 2026 at 2:17 GMT-7

HP Officejet Pro 8620: Printhead appears to be missing not detected or incorrectly installed

Wed, 01 Apr 2026 05:39:24 -0700

I’ve read through most of the other threads on the internet about this problem, but I’m still creating this one both for documentation purposes, and in case someone has a solution that I’ve not thought of! Text in bold are considered important for the troubleshooting.

I bought the HP OfficeJet Pro 8620 printer in 2015 and up until december 2019 it has worked perfectly. One day out of the blue, I recieved this error message: “The printhead appears to be missing, not detected, or incorrectly installed. Error code 0xc19a0023" . I reseated the printhead one time and the printer worked until next day, when the same error appeared. I followed HP’s troubleshooting steps 1. reset printer 2. reseat printhead 3 times 3. updating firmware, but no luck. I’ve disassembled the printhead and cleaned the contacts on PC board. I ordered this cleaning solution and cleaned the printhead, both soaking in the solution for some time and pushing the solution through. No luck. I then went on to buy this new print head from eBay, but the new one instantly gave the same error message.

Then I continued to troubleshoot some more. Since the new printhead failed I thought maybe the problem is in the printhead carriage inside the printer. I disassembled it and cleaned the contacts on the PC board. (This one is also possible to buy on aliexpress , but I’ve not done it). Everything looks ok. All the pins are undamaged. I’ve reset the CMOS battery on the main board, disconnected all cables and checked the cables specificly for the printhead carriage. I don’t have the equipment or knowledge to test if the cables actually work, but everything looks ok. Still getting the error message.

One last thing that I came by today on this page is that it might be the unoriginal ink that I installed for the first time last time I replaced my cartridges (about 3 months ago, I switched the last color from original HP to unoriginal). Could it really be the problem? Is it still worth a try to buy new original HP cartridges and will it even fix the problem? Or is the damage done already and not reversable? I’m a bit hesitant to invest more on this printer since I already blew up 72 EUR for the printhead…. Returning the printhead to China from where I live costs almost 40 EUR so it’s not worth the refund.

EDIT: I found an official statement from HP about a new firmware update removing Dynamic Security Feature which makes the printer fail when unoriginal ink is installed. However they explicitly say it’s only connected to a cartridge error message. Other error messages are not related. So in theory I’ve already solved this issue, when I updated my printer to the newest firmware early in the troubleshooting process. Both printheads give the same error message. This decreses my belief in buying new original ink to fix the problem…

EDIT 2: I found the old original HP empty cartridges I had before and installed them just to see if it would remove the error, but it didn’t. So now I don’t have to waste money on buying new ink at least…

Or am I missing something else? Thanks for helping out!

⟐ Commented abril 01, 2026 at 5:39 GMT-7

HP Officejet Pro 8630: Ink cartridge problems continue

Mon, 16 Mar 2026 18:37:45 -0700

Why does my printer continue to read out “One or more cartridges appear to be damaged. Remove them and replace with new cartridges”. I have replaced with two new cartridges and this message continues. Please help!

⟐ Answered março 16, 2026 at 18:37 GMT-7

HP Officejet 6500: How to set the service station timing?

Fri, 27 Feb 2026 09:37:01 -0700

I have several of these printers that have been disassembled. The service station gear was replaced however the timing on the assembly appears to be off. Is there a procedure for setting the timing? When the printer is turned on, the clutch gear gets stripped attempting to move the printhead cleaning mechanism.

HP Officejet 6700: Trying to copy but "Load paper" message persists w/paper loaded

Wed, 18 Feb 2026 18:12:22 -0700

Title is description of problem

⟐ Answered fevereiro 18, 2026 at 18:12 GMT-7

HP Officejet 4630: How to hard reset to factory setting this model using only buttons?

Thu, 12 Feb 2026 22:06:03 -0700

I'm looking at a simple procedure to hard reset to factory settings this model with only the usage of external buttons (in situation where the user interface and menu is not available and the printer is stuck).

⟐ Commented fevereiro 12, 2026 at 22:06 GMT-7

HP Officejet Pro 8620: Why won't my 8620 HP printer print?

Mon, 05 Jan 2026 13:41:42 -0700

I replaced the large black cartridge with a small one and it hasn't worked since. HELP!!

⟐ Answered janeiro 05, 2026 at 13:41 GMT-7

HP Officejet: paper being fed in crooked

Sat, 27 Dec 2025 15:03:07 -0700

I have a HP officejet 3835, that the paper keeps getting fed in crooked when I am printing. It keeps gettng fed in at this angle (see picture)

and then the error message occurs.I have had this issue before but never as bad as this time. It just wont work. Any help would be appreciated. I was thinking of carrying to a repair shop. Probably an easy fix for them but how much would that cost do people reckon?

⟐ Edited by author dezembro 27, 2025 at 15:03 GMT-7

HP Officejet 4500 Wireless: Why does my printer not recognize a new print cartridge?

Wed, 03 Dec 2025 23:14:35 -0700

The printer continually tells me my HP 901 color cartridge is empty -- even after I have just replaced it -- and refuses to print in color. The black cartridge gives it no trouble. Is it possible that the contacts for the color cartridge are fouled or damaged in some way?

⟐ Answered dezembro 03, 2025 at 23:14 GMT-7

HP Officejet 5740: Why does HP Officejet 5740 printer always tell me Cartridge Problem?

Wed, 19 Nov 2025 03:35:32 -0700

Why does my HP Officejet 5740 printer always tell me "Cartridge Problem: Remove and reinstall the black cartridge, make sure it is installed correctly and press OK"? I've tried removing and reinstalling the cartridge, I've tried both original and compatible cartridges, I've tried unplugging and resetting the printer, but I still get the same message. What can I do?

⟐ Edited by author novembro 19, 2025 at 3:35 GMT-7

HP Officejet 5740: Why is my printer not printing black?

Sun, 02 Nov 2025 17:33:34 -0700

My HP printer has full ink on all cartridges but the black ink won’t print anything

⟐ Commented novembro 02, 2025 at 17:33 GMT-7

HP Officejet 6600: Why is Printer failure the only thing I can see on the screen

Wed, 03 Sep 2025 19:34:43 -0700

I recently replaced Ink cartridges and flushed out printer head with a cleaning solution that was about 2 weeks ago. Printer was working great. Today I try printing out a few pages only for the first page to make it about 3/4 of the way done then it stopped send out the 2nd page with a ton of wet ink on the bottom of the page. Printer has been stuck on Printer Failure since then haven't been able to get it to go away any thoughts?

⟐ Answer edited setembro 03, 2025 at 19:34 GMT-7

HP Officejet Pro 6230: Printer won't pick up paper

Fri, 11 Jul 2025 09:14:59 -0700

That's basically it. It makes all the whirring noises but it does not collect paper from tray (and thus, says there's no paper). I've tried a single sheet, I've tried loading the tray full, but nothing seems to work. And I can't really see if the little roller-thingies move or not.

⟐ Answered julho 11, 2025 at 9:14 GMT-7

hp Officejet Pro 8600 Plus: How do I replace or refurbish the ink absorber?

Fri, 04 Jul 2025 19:32:39 -0700

The ink absorber is full and leaks black ink. Questions:

Does anyone know of a source for the replacement part?
How do I remove the ink absorber?
Can the ink absorber be refurbished?

⟐ Answer edited julho 04, 2025 at 19:32 GMT-7